Have questions?
We’ve got answers.

• The online chat feature, available in the bottom right of this screen
• Call us at (301) 797-5000 for Customer Service
• Visit our office at 1000 Willow Circle Hagerstown, MD 21740
• Text with us through the Text Connect app - more information here.

Having an issue? Our Tech Support is here for you - available 24/7/365 via Phone or live chat.

Our address is: 1000 Willow Circle Hagerstown, MD 21740
From Frederick Street, turn onto Commonwealth Avenue. You will pass the Washington Co. Board of Education. Continue on Commonwealth Ave. until you reach the end. Antietam Broadband is right there!

Having an issue? Our Tech Support is here for you - available 24/7/365 via Phone or live chat.

• Monday - Friday, 8:30am - 5:00pm
• Sunday and major holidays - closed


• Monday - Friday, 8:30am - 5:30pm
• Saturday, 9:00am - 12pm
• Sunday and major holidays - closed

Our tech support phone lines are open 24 hours a day, 7 days a week to assist you!

Having an issue? Our Tech Support is here for you - available 24/7/365 via Phone or live chat.

Please check your address using the 'Check Your Address' button in the top right corner or call our office at (301) 797-5000.

Learn more about Antietam Broadband by visiting our homepage. Contact us for information and availability.

Usually within 1-2 days if the address where you live has had our services previously. If your home has never been serviced, the length of time depends on your location and will be estimated on an individual case basis.

Your time is valuable! That's why we set up appointments.

Feel free to contact our office anytime you have a question. You can request to have our office call you a half hour before your install time.

You know you missed the installer if you find a door tag on your front door saying "Sorry we missed you!" Call our office and we will send the installer back that day if possible, or reschedule your appointment for a more convenient time.

1. To sign up for autopayments please go to our website: antietambroadband.com

2. Click on the My Account button on the top right of the webpage.

3. Then click on Online Bill Pay.

4. From here you will login with your username and password.

5. Once you login click on Payments and then "Sign Up Recurring Payment"

6. Click on "Add Payment Method" or select a payment method from the drop box.

7. Click Apply Changes and agree to terms. Please note that the autopayment will not go into effect until your next billing cycle. If your account has a current balance it will need to be paid manually by the due date of your current cycle.

1. To sign up for paperless billing please go to our website: antietambroadband.com

2. Click on the My Account button on the top right of the webpage.

3. Then click on Online Bill Pay.

4. From here you will login with your username and password.

5. Once you login click on Customer Profile and check off the box that says, "I Want To Go Paperless" and click on the blue button to the right that says, "Change Mailing Preference".

6. A pop-up box will appear. You will need to accept the terms of services to complete the process of going paperless. If you do not accept the terms and conditions than your billing preference will not update to paperless.

Text the word UNSTOP to 301-797-5000 to enroll in text alerts. Your phone number must be on your account to link to our text system.

To remove text alerts text STOP to 301-797-5000.

Performing a restart is the most common solution to Internet-related issues.

• Unplug the power cord from the device.
• Wait for 30 seconds.
• Plug the device back in and wait for the lights to go steady.

Having an issue? Our Tech Support is here for you - available 24/7/365 via Phone or live chat.

Try this first:

• Check your physical connections, ensure your modem and router have power and have lights on the devices.
• Check the Ethernet cable connecting the modem/ONT and the router. This cable looks like an oversized phone cable.
• Ensure it is firmly connected in both port 1 of the modem and the WAN port of your router.
• Check to see if the cable is damaged in any way (pinched, cut, plastic casing has split, the connector is broken, or Pins look damaged).
• If physical connections appear to be in order move to step 2.

Step TWO:
Performing a restart of your modem and router is the most common solution to Internet-related issues.

• Unplug the power cord from the modem.
• Then unplug the power cord from the router.
• Wait 30 seconds to 1 Minute.
• Plug the modem back in and wait for the lights to go steady. In most cases depending on model, you may see green, and/or blue color lights.
• Once the lights are steady on the modem, plug your router 's power cable back in.
• Check to see if services have been restored and test your connection.

Reset the affected device:
Smart Phone or Tablet:

• Power cycle your device- In most cases holding down your power button gives you the option to shutdown or restart. Select the power off/ shutdown option. Wait 30 seconds after shutdown and power back on. Test your connection to see if that restored services.
• Forget your network and reconnecting (You will need your wi-fi password for this step). If a simple power cycle fails to restore your services, attempt to forget your network and reconnect. This is generally located in your Wi-Fi settings you may need to consult your user manual for full assistance.



Smart Tv/ Roku/ Amazon Fire Stick:

• Power cycle the device. This can be done multiple way depending on the device pressing the power button on the remote, holding down the power button on the device until it restarts, or unplug the device and wait 30 second to 1 minute and plug back in powering up the device.
• After the power cycle, check to see if services have been restored and test your connection by selecting your favorite smart application.

If the problem persists, please contact our Technical Experience Team available 24/7/365 via Phone at 301-797-5000
or live chat for further assistance.

Use the following instructions to install a modem:

• Connect the coaxial cable securely to the back of the modem
• Plug in one side of an Ethernet cable into the modem. Plug the other side of the Ethernet cable into a computer or router.
• Plug in the power cable into the modem and wait for the lights to go steady. Note: If installing a new modem or switching to a different modem, please contact technical support to have the modem activated
• If you have any issues installing the modem please contact technical support at (301)797-5000 for further assistance

Available here: www.antietambroadband.com/network-status

• Check all the cables and make sure they are secure.
• Unplug the power cord from the modem
• Connect an ethernet cord between your modem and your computer
• Plug the power cord into the modem
• Wait for the power, send, receive, and online lights to go steady.
• Go to the website speedtest.net
• Press the "GO" button in the center of the screen

If you continue to have issues after performing this test please contact technical support at (301)797-5000 for further assistance

Note: We can only guarantee internet speeds to a device connected directly to the modem. We cannot guarantee speeds over a wireless connection. Many things can affect Wireless speed and connections, including how close you are to the wireless router, the walls in your home, other wireless networks in the area, or other things getting in the way, and even the device type.

Many things can affect Wireless speed and connections, including how close you are to the wireless router, the walls in your house, other wireless networks in the area, or other things getting in the way, and even the device type.

Try this first: Performing a restart of your modem is the most common solution to Internet-related issues.

• Reset your cable modem. Unplug the power cord from the modem. Wait 30 seconds. Plug the modem back in and wait for the lights to go steady.
• Power-cycle the router. If you are not using a router, skip to step 4.
• Connect an ethernet cord between your modem and your computer
• Unplug the power cord from the router. Wait 20 seconds. Plug the router in.
• Reboot your PC.

If you continue to have issues after performing this reset please contact technical support at (301)797-5000 for further assistance

Many things can affect Wireless speed and connections, including how close you are to the wireless router, the walls in your house, other wireless networks in the area, or other things getting in the way, and even the device type.

• Resetting Your Equipment - Resetting your modem and router is good for the device's health and for your wireless performance. Doing this allows the devices to update their software, if necessary, which can help optimize your connection and speed.
• Router Location - Place your Modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement. Make sure it is at least a couple of feet off of the floor and confirm that the coax cable connection is finger tight.
• Avoid putting your router in a confined space or next to anything that can block the wireless signal. The best placement for a router is in an open space away from walls and other household items that may cause interference with the wireless signal, such as microwave ovens, baby monitors, cordless phones, refrigerators and Bluetooth-connected devices.
• Connect Devices with Ethernet - It is always best to connect devices that are not portable to your router or modem with an Ethernet cable. This will provide the most optimal connection to the internet. This is recommended for use with desktop computers, gaming consoles, and any video streaming devices. These devices use a lot of bandwidth and they will be more stable on a wired connection.

No.

Check to see if service is available by using the 'Check Your Address' button in the top right corner.

View our channel line-ups.

If you are experiencing tiling/pixelation on your TV, please try the following instructions:

• Make sure ALL Video and/or Coax cables are connected securely.
• Unplug the power from the affected set-top boxes.
• Wait 60 seconds.
• Plug the power back into the affected set-top boxes.
• Wait 60 seconds.
• Wait for the signal to initialize.

Having an issue? Our Tech Support is here for you - available 24/7/365 via Phone or live chat.

If the set-top box will not power on, Please try the following instructions:

• Make sure the power cable is connected securely.
• Unplug the power from the affected set-top box.
• Wait 60 seconds.
• Plug the power back into the affected set-top box.
• Wait 60 seconds.
• Press the "CBL" button on the remote
• While pointing the remote at the set-top box, press the red power button.

Having an issue? Our Tech Support is here for you - available 24/7/365 via Phone or live chat.

Digital Phone is a multi-featured, residential phone service available from Antietam Broadband. Digital Phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you get all the benefits of Digital Phone service, which include unlimited local and long distance calling throughout the United States, Puerto Rico, Guam, Canada, and the Virgin Islands, all for one low monthly price!

Yes! Enhanced 911 (E911) is part of Antietam Digital Phone service. With enhanced 911, when you dial emergency services, the operator automatically receives your name and address information in advance. Please note that there may be circumstances under which the E911 services available with Digital Phone may be limited in comparison to traditional E911 service. Please see Antietam Broadband Digital Phone Agreement for more information.

Antietam Broadband's Digital Phone service provides up to 8 hours of battery backup. As long as your battery backup is not uncharged, discharged, improperly installed or malfunctioning, your phone service will continue to work even if you lose electrical power. This includes your E911 service. Note that it's important to have a battery backup telephone to use at all times in case of power failure.

No. If you are temporarily suspended for non-payment, your 911 service will still function. If you are disconnected instead of suspended, then your 911 will NOT work. Disconnect reasons are:

• Your request to be disconnected.
• You fail to pay your bill after 45 days.

Any changes you make to the Antietam Broadband's Digital Phone equipment without first notifying Antietam Broadband may cause your 911 service to fail. Please notify Antietam Broadband before making any changes to your equipment. A few reasons your 911 service would stop working are:

• If you move the Digital Phone equipment to a different address without first notifying Antietam Broadband of the move
• If the Digital Phone equipment fails or is not configured properly
• If your home or equipment loses electrical power AND battery is dead in Digital Phone equipment (eMTA).

With Alianza as our provider, we do not have the option of offering the ability to choose a separate carrier and have our Digital Phone service. However, Antietam Broadband's Digital Phone comes with FREE long distance in the United States, Puerto Rico, Guam, Canada and the Virgin Islands.

Press 1 before the area code and telephone number and dial as usual.

By default, outbound international calling for all business and residential phone services is disabled. If you do not plan to place international calls, then no action is required. If you do wish to place international calls, please contact our office at 301-797-5000 to enable international calling on your account. If you use a calling card to place international calls, it is not necessary to activate international calling. Please note that you will be billed for international calls on your normal monthly bill in arrears, so it may take 1 or 2 billing cycles for the charges to appear.

Just dial as usual- that is, 011 + country code + city code + telephone number. Calls to international locations are extra but are billed at discounted rates.

Antietam Digital Phone provides local and long distance calling included in the price, so there is no need to use a calling card. However, you may use a calling card for international calls.

We are usually able to complete installation in 3-10 business days.

Yes. In order for Antietam Broadband to install and test your service, you need to be present.

If the primary account holder cannot be home at the time at the installation, they must come into our front office before the installation to pre-sign their paperwork.

Contact Antietam Broadband at 301-797-5000 to reschedule the installation.

Approximately 2 hours.

Same day as installation, once the installer is finished, the phone services are active. The installer will provide you with a welcome kit that details all aspects of your service.

It is important that you notify us 3 business days or more prior to your scheduled installation date to avoid losing your phone number. Call 301-797-5000.

Moving your Digital Phone equipment may cause your service, including E911, to stop functioning. Please call Antietam Broadband before moving your Digital Phone equipment.

Yes. To contact us 24/7, call 301-797-5000. Technical Phone Support is FREE!

Antietam Broadband does.

No. Antietam Broadband will provide you with the equipment (eMTA) that you need for Digital Phone service for a nominal fee.

No. All standard touch-tone, wall-mounted, portable, and cordless phones work with Digital Phone.

Yes, Digital Phone is compatible with most answering machines and Caller ID displays. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting, Call Waiting ID and Call Forwarding and more are at no additional cost with Digital Phone.

Yes, in most cases, though some older fax machines may not be compatible.

Yes. Antietam Digital Phone and High-Speed Data services are separate. Your home network will not be affected by Digital Phone.

Antietam Digital Phone will work with the majority of alarm systems available on the market today. However, some older alarm systems may not be compatible. Please contact the alarm manufacturer to be sure.

Smart WiFi uses the latest technology to create a seamless coverage blanket to connect all your devices throughout your home.

Yes. Smart WiFi is a complete WiFi system that replaces any current WiFi access points.

Your subscription includes a modem, a WiFi extender unit, and access to a free app with advanced features advanced WiFi management tools that let you set parental controls, set up a guest network, manage passwords and more.

Our Customer Care team and installation technicians will ensure you have the correct number of devices to deliver wall-to-wall coverage.

All of your WiFi enabled devices should have no problem connecting to Smart WiFi.

Antietam Smart WiFi works with two apps, depending on your equipment: HomePass by Plume for HomePass-enabled routers, and Calix CommandIQ for Calix devices like the GigaSpire. Both apps let you manage your Smart WiFi, set parental controls, and monitor devices.

If you're not getting the speeds you expect, you may need to change something in your environment or upgrade your device.

• The number of wireless devices connected to the network at the same time. Connecting many devices to a network at the same time can reduce available bandwidth for each device. Reducing the number of devices connected to a network might improve performance.
• The distance between the device and access point.
• Device characteristics, such as the 802.11 version.
• The Internet itself. Most common Internet destinations do not serve content to users at 1 Gbps speeds. Even though you have 1 Gbps service and you have wired your computer directly into your new router to be able to download at 1 Gbps, you still cannot download any faster than the server to which you are connected can serve.
• Both WiFi and wired connections can be affected by the quantity and quality of content being downloaded or uploaded.

• Visit speedtest.net.

No

No, your install technician will ensure you have the equipment you need for your Antietam Broadband Internet service.

Yes

No

Yes

No, WiFi connections are slower than wired connections. We recommend using an 802.11ac router with multiple streams to receive the best wireless experience. Please note that wireless speeds are dependent on the device capabilities.

Fiber contains one or more strands of glass. Digital pulses of light carry signals along the line at the speed of light. This is the preeminent technology for Internet speed and reliability - it offers the highest speeds, best signal transmission, and best reliability in adverse weather conditions.

Learn More About Our FLIGHT FIBER Construction Process Here.

Yes, FLIGHT FIBER offers symmetrcial speeds for upload and download.

Learn More About Our FLIGHT FIBER Construction Process Here.